Hello
friends,
August’s Session of the Ask and Answer PD Club has just been confirmed.
We will gather again on Saturday August 26th at 10:30 in the Kimberley Room at the State Library of WA.
This month, we will be looking at customer service in libraries. We’re not going to go into what makes good service, because as librarians I think we all know how do to that. This session we’re going to focus on a few key questions about what clients expect from libraries, and how that has changed over time. We’ll discuss when to draw the line with client hand holding and when not to, and how online tutorials or help guides work for some clients, and maybe not others. This month I’m also making it open for you to submit your own questions to throw into the discussion – so please take advantage of that.
August’s Session of the Ask and Answer PD Club has just been confirmed.
We will gather again on Saturday August 26th at 10:30 in the Kimberley Room at the State Library of WA.
This month, we will be looking at customer service in libraries. We’re not going to go into what makes good service, because as librarians I think we all know how do to that. This session we’re going to focus on a few key questions about what clients expect from libraries, and how that has changed over time. We’ll discuss when to draw the line with client hand holding and when not to, and how online tutorials or help guides work for some clients, and maybe not others. This month I’m also making it open for you to submit your own questions to throw into the discussion – so please take advantage of that.
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| "Clients at the Adult Library desk, Wagga" (CC BY 2.0) by State Library of NSW Public Library Services |
We’re also going to explore one of the ideas from David Lankes’ talk; Eulogy for the Information Age: The Future is Impact Not Access from NLS8. I’m paraphrasing a bit, but one question he posed was
“What relationship do we want with our communities?” I would really like to know all the perspectives from people working in different types of library services and see where we have similarities and difference.
Please have a look at the talk at the following link
https://davidlankes.org/eulogy-for-the-information-age-the-future-is-impact-not-access/
Please register your attendance for August's session here https://tinyurl.com/AskandAnswerPDClubAugust
Looking forward to seeing you there
Ness